Privacy

3 Gen HVAC Services LLC runs this website. This page says what we collect and what we do with it, in normal words.

What you give us

When you book a visit, ask for an estimate, sign up for a plan or send a message, we keep what you typed: your name, phone number, email, address, and what you told us about the system. We need it to turn up at the right house with the right parts and to send you an invoice afterwards.

Access notes, gate codes and anything similar are kept separately, are not shown in the activity log, and are not included in any export.

What we collect automatically

We count page views on our own server. We do not use Google Analytics, Meta Pixel or any other third party tracker on this site by default. No advertising cookie is set.

To count visitors without identifying them, we store a one way hash of your IP address and browser, salted with a value that changes every midnight. It cannot be reversed, and after the salt rotates it cannot be joined to the next day. There is also a short lived session cookie that groups page views into one visit and expires after thirty minutes.

If the owner later adds a verification tag or an advertising pixel through the site settings, that third party sets its own cookies under its own policy.

What we never do

• We do not sell your details. Not to lead brokers, not to anybody.
• We do not share your details with other contractors.
• We do not email you marketing unless you asked us to.

Who else sees it

Our email provider carries the confirmations and notifications we send. Our hosting provider stores the database. Nobody else.

How long we keep it

Job and invoice records are kept as long as the tax rules require. Traffic logs are kept for reporting. If you want your details removed, ask and we will remove everything that is not legally required to keep.

Asking us about it

Email or call (586) 601-6237. A real person will answer and it is not a hassle to ask.