Legal
Terms
These are the terms for work carried out by 3 Gen HVAC Services LLC. Nothing here replaces anything we agree with you in writing for a specific job.
Booking
Booking online is a request, not a confirmed appointment. Somebody calls to confirm the day and the arrival window before it goes in the calendar. Arrival windows are two hours wide and we call before setting off.
We will keep a window wherever we can. Emergencies, weather and jobs that turn out to be far bigger than they looked do occasionally move things. If that happens you get a phone call, not silence.
Prices
The fee shown when you book covers getting to you and diagnosing the problem. The repair itself is priced on site and agreed with you before any work starts. If the price changes because of what we find, work stops until you have said yes.
Michigan sales tax applies to parts and equipment. Labour and the diagnostic visit are not taxed.
Estimates on this website
The replacement range on the estimate page is a bracket produced from the size of the building and the type of equipment. It is not a quote and it is not an offer. Duct condition, electrical, venting, permits and the state of the existing installation move real jobs by thousands of dollars. A binding price comes only in writing, after somebody has seen the property.
Payment
Card, cash or check when the work is done. The price is agreed before anything is taken apart.
Account customers are invoiced on agreed terms. Overdue balances may be charged interest at the rate shown on the invoice.
Cancelling
Cancel or move an appointment any time before the technician sets off and there is no charge. If a van has already arrived and cannot get access to the equipment, the visit fee is payable.
Warranty
Our labour on a repair is warranted for ninety days. Parts we supply carry the manufacturer warranty, which is usually longer. Equipment we install carries the manufacturer warranty for that unit, and registering it is part of the install.
The warranty does not cover a different fault on the same system, damage from something outside the work we did, or a system that somebody else has since worked on.
Access and safety
We need safe access to the equipment. If a gas appliance is found to be unsafe it will be shut off and tagged, whatever that means for the rest of the job. That is not negotiable and it is not an upsell.
Maintenance plans
Plans run from the first completed visit. Cancel any time with no fee. Visits included in a plan do not roll over into the following year.